service_heading_imgCustomer Service

Customer Service that finally makes sense

Our Customer Service is intended to give immediate feedback to your prospective customers. We offer pre-customer support, by North Americans, for small companies world wide. All of our customer service agents speak English as their primary language. Your prospective customers need the assurance that they can get the answers they want and be understood without the hassle of an agent communicating in "broken" English.

What We Offer?

We offer Pre-Customer support. This is support for people who are interested in your product or services. Each minute is accounted for by the dedicated phone line, email account or online chat.

Online Chat services will count for each minute used.

Every email reply will count for a two minute charge. This is based on the average time it takes to reply in detail to each email.

Any unused minutes will simply roll over into the next month and the new minutes will be added to the existing minutes.This means that you will never experience an overage fee.

We do not provide support for a companies post-customers or current clients.

How does it work?

We offer Pre-Customer support. This is support for people who are interested in your product or services. Each minute is accounted for by the dedicated phone line, email account or online chat.

Once you select a plan, your first purchase will start an account with us. This account tracks your minutes purchased. We will bill this account monthly and replenish the minutes on the 1st or 15th of every month. The minutes you purchase NEVER EXPIRE, they simply roll over.

Pre-Customer Customer Service Plans

Iron Plan - 1000 minutes per month $400.00 based on $0.40/min
Bronze Plan - 2500 minutes per month $875.00 based on $0.35/min
Silver Plan - 5000 minutes per month $1700.00 based on $0.34/min
Gold Plan - 10,000 minutes per month $3200.00 based on $0.32/min
Larger plans available on request Contact Us for Larger Plans

Available Add-ons to Better Serve Your Customers

Online Form Callbacks learn more
Split Testing Forms used for Callbacks learn more
order_now

So, You're Wondering What the Advantage is when Using Us Every Rep is American or Canadian and is fluent in English as their primary language

Your pre-customers receive immediate responses at the time that they are interested in your product

Our Reps learn the information that you want them to know through a knowledge base that is built from your initial questionnaire. The more information you provide the better they can serve your pre-customers.

Substantial Savings over staffing your own Customer Service Department

Your account is assigned to a small team of representatives that learn your knowledgebase intimately.

It is easy to forward your pre-customers to us by online chat and email. Phones are strictly reserved for call backs on online forms.

Are you Still Wondering if Our Service Will Work For You?

If so, let me explain a little. We use most of your current business contacts so that you do not have to change your email address nor install any complicated software.

We use the POP3 and STMP information to send and receive emails from YOUR account to increase recognition of your company.

We use Bold Chat, we consider it one of the best-bang-for-your-dollar online chat clients available. All that is needed to install it on your site is a few lines of code.

Rollover minutes, simple monthly contract, flat rate fees and North American Reps, we think it is a pretty simple choice. When you are ready to use our service, feel free to click the button below and get started.

order_now